Office Policy
League City Pediatric Dentistry is a boutique dental office that strives to provide an outstanding patient experience. Our goal is to meet all of your child's dental health needs with the highest quality of care in the most welcoming and compassionate environment.
With this goal in mind, our appointments are scheduled to maximize our time with every patient and for our schedule to run on time. Please review our office policies we have implemented to ensure every visit is given the care and attention our patients deserve. We understand events may unexpectedly occur but we would be grateful for your cooperation.
Please do not hesitate to contact us with any questions regarding these policies. We thank you for your continued trust and consideration!
Appointments
Your appointment time is reserved specifically for your child and any changes to the appointment affect our doctor, team, and other patients. If you are running late, please be safe on the road and call our office to let us know. However, if you are late 10 minutes or more, your appointment may be rescheduled as a courtesy to other scheduled patients.
Please notify us by phone or email, not through Facebook or Instagram, at least 48 hours before your appointment time to cancel or reschedule in order to avoid being a no-show. This means patients who cancel their appoitnment same-day will be classified as a no-show.
A no-show fee may be applied at the discretion of our office if you do not show up for your appointment without prior communication on an excused cause. We send multiple appointment reminders before your appointment time, so please give us an advanced notice if you need to make cancel or reshcedule your appointment.
Please be aware repeated missed appointments/no-shows will result in dismissal from our practice.
For new patients, we require the patient's parent or legal guardian's valid form of identification.
If a non-legal guardian is bringing a patient, authorization document(s) from the legal guardian must be submitted prior to the appointment time. Appointment will be canceled without proper documentation. For your initial visit with us, we highly encourage the legal guardian to accompany the patient if possible.
Saturday Appointments
These appointments are very limited and it is important to show up on time. Our office will contact you to confirm the appointment, but if we are unable to speak to you directly, please confirm your appointment via phone call, text message, or email at least 48 hours before your appointment. Without confirmation, your appointment time may be given to someone else. To reschedule or cancel your Saturday appointment, you must notify us at least 48 hours prior to your appointment time. Please be aware no other Saturday appointments will be given for a late cancellation or rescheduling request.
4PM Appointments
Saturday appointment rules apply. These appointments must be confirmed through phone, text message, or email. We require a 48-hour notice to cancel or reschedule the appointment. Please be aware no other 4pm appointments will be given for a late cancellation or rescheduling request.
Sedation
Nitrous Sedation: A deposit is required to reserve your Nitrous sedation appointment, which will go toward your child's treatment. If you do not give a reasonable excuse 48 hours prior to the scheduled time of treatment, the deposit will be forfeited, and the full cost of the sedation must be paid in order to reschedule the sedation appointment.
Oral Sedation: We reserve a 2-hour block on our schedule and a dedicated staff member to stay with your child for safety during his/her sedation appointment. A deposit is required to reserve your appointment time and the deposit goes toward the cost of your child’s treatment. If you do not give a reasonable excuse 48 hours prior to the scheduled time of treatment, the deposit will be forfeited, and the full cost of the sedation must be paid in order to reschedule the sedation appointment.
IV Sedation: We partner with a board-certified pediatric anesthesiologist to help your child safely receive the necessary treatment. A deposit (directly paid to the medical anesthesiologist's office) and other paperwork are involved for our in-office IV sedation. Please call our office @ 281-947-6111 for more information.
Patient Rights & Responsibilities
Thank you for trusting us with your child’s dental health. We are committed to serving your family to the best of our ability and we pledge to treat your child and your family with utmost respect and care. We encourage you to become familiar with your rights and responsibilities as our patient, as listed below.
To receive respectful and competent treatment regardless of your race, color, religion, gender, sexual preference, disability, national origin, primary language, health status, or source of income.
To refuse treatment, drugs or other procedures recommended by our office to the extent permitted by law, and to be made aware of the potential medical consequences of refusing treatment.
To have your medical records treated confidentially, and to know that your records will not be released without your consent unless otherwise provided by law.
To be informed about your diagnosis, treatment, and options in terms and language you can reasonably be expected to understand.
To be considerate and cooperative with our staff. Physical or verbal abuse to our staff or other visitors will result in immediate dismissal from our practice.
To ask questions or to seek clarification to adequately understand your diagnosis and/or treatment.
To schedule appointments for the time that works best for you, to arrive on time for your appointments, and to comply with our office policy.
To fulfill your financial obligations by making appropriate co-payments, and/or to pay your portion of the bill for services.
To express your satisfaction or dissatisfaction with our staff or services, and if dissatisfied, to get in touch with us directly to communicate your concerns. You have the right to expect a response to a complaint within a reasonable period of time.
